FAQs

About Dinnerly:

  • Is Dinnerly a subscription service?
    It is a flexible subscription service which means that each week you'll automatically receive great dishes which will be debited from your account. You can always change the frequency, number of portions or food choices and skip or pause the service when you need to. For NSW and ACT deliveries, we require 6 days notice prior to the delivery date for address or order amendments (including cancellation). For VIC, SA and QLD deliveries, we require 7 days notice prior to the delivery date for address or order amendments (including cancellation) due to overnight shipping.
  • Is there a minimum order amount?
    We have two box sizes to choose from: our two-person box, which serves 2 hungry people 3 times a week, and our family box, which serves 4 hungry people 3 times a week.
  • Do you do breakfasts, lunches and desserts?
    Not at the moment, but we may in the future!
  • How can I contact Customer Service?
    We’re here to lend a hand! Have a question? Need to vent about something? Want to share a food pun? We’ll listen. Feel free to reach out anytime. Give us a ring: 02 9056 7570 or write us a note: hi@dinnerly.com.au
  • I forgot my password, how do I get a new one?
    Easy—just click “Login” on our homepage and then select “forgot password?” and we’ll send you a link to reset your password via email.
  • How can I change my order?
    Just head to "My Account" to edit your order. Depending upon your region, you have up to 6 or 7 days before your delivery day to make changes. You can always see how many days you have left to edit your order by logging into your account.

Recipes and ingredients:

  • Where do you source your ingredients from?
    Only the best! We work with suppliers we trust so you’re always cooking with the freshest, seasonal fruits and veggies, plus proteins from RSPCA Approved Farms and more.
  • Do you offer vegetarian dishes?
    Yes! We offer 3 tasty vegetarian options every single week. Simply look for the vegetarian symbol on each recipe.
  • How long will the ingredients stay fresh after delivery?
    Everything will be chilling in a cold box when it arrives at your door. Meat, fish, and dairy products can hang in your fridge for up to 4 days.
  • When and how can I see the recipes for the following week?
    Click on “Current recipes” to check out what’s cooking.
  • Do I need ingredients in addition to the goods delivered?
    Yes, you'll need some basics like garlic, oil, salt, mustard and eggs. We let you know what you'll need before you order, and we'll send you a reminder of what to have on hand with your shipping confirmation.

Delivery:

  • Where does Dinnerly deliver?
    We currently ship to most of NSW, VIC, QLD and ACT.
  • When are the boxes delivered?
    Delivery days and times depend on your location. To see which days are available in your area, click on “Sign up” at the top of this page, select a plan, and enter your postcode and email address. We will also send you a handy text message when your box has arrived.
  • How are the ingredients kept fresh during transit?
    We use ice packs and insulated liners to keep contents cool for optimal freshness.
  • Do I have to pay for shipping?
    Yes, shipping is $8.95. We work hard to keep prices low so you can eat great food, at home, for less.

Membership and boxes:

  • What boxes do you offer?
    We currently offer two options: a 2-person box that feeds a household of two adults, and a family box that has 4 adult servings - suitable for 3-5 people depending on age, size and appetite. Both plans include 3 recipes per week.
  • What is the difference between the two boxes?
    The 2-person box is ideal for 2 adults. The family box is ideal for a household of 4.
  • Can I switch boxes?
    Definitely! Head to “My Account” to edit your order. Depending upon where you live, you have up to 6 or 7 days before your delivery day to change the number of portions in your box, skip the order entirely, or update your delivery preferences.
  • What is a flexible subscription?
    A flexible subscription means you decide which weeks to receive Dinnerly deliveries, and you only pay for what you receive. Visit your account area to switch weeks on and off, or to cancel your subscription. You can plan up to 8 weeks in advance!
  • How do I cancel my subscription?
    You can easily do so in your account area under "My settings", but we'll be sad to see you go. Please note that you will have to cancel your subscription 6 days before your next delivery (for NSW and ACT orders) and 7 days before your next delivery (for Victoria, Adelaide and Queensland orders) due to production timelines.