FAQs

About Dinnerly:

  • Is Dinnerly a subscription service?
    Yes, but we're really flexible! Each week you'll automatically receive tasty dishes based on your taste preferences, which will be debited from your account. You can always change the frequency, number of portions or recipe choice, and skip, pause or cancel the service if you need to. For VIC, NSW and ACT deliveries, we require 6 days notice prior to your delivery date for address or order amendments (including skipping, pausing or cancelling). For NT, SA and QLD deliveries, we require 7 days notice prior to the delivery date for address or order amendments (including skipping, pausing or cancelling) due to overnight shipping. If you have any questions, just contact our friendly team at hi@dinnerly.com.au or call (02) 9056 7570.
  • Is there a minimum order amount?
    We have two box sizes to choose from! Our 2 person box which serves 2 hungry people 3, 4 or 5 nights per week or our 4-person box, which serves 4 hungry people 3, 4 or 5 nights per week.
  • Does Dinnerly offer breakfast, lunch or dessert?
    We love that you're keen for more Dinnerly deliciousness! Right now we're focused on making dinnertime a breeze, but we may in the future have brekky and lunch too.
  • How can I contact Customer Care?
    No problem, just head to the "Login" page and then click "Forgot password?" and we'll send you a link to reset your password via email. Alternatively, you can call us on (02) 9056 7570 or email hi@dinnerly.com.au
  • I forgot my password, how do I get a new one?
    Easy—just click “Login” on our homepage and then select “forgot password?” and we’ll send you a link to reset your password via email.
  • Is it possible to change my order after it has been placed?
    Just head to "Orders" to edit your upcoming box. For VIC, NSW and ACT you have 6 days to edit your orders before your delivery day and for SA, QLD and NT you have 7 days to edit. You can always see how many days you have left to edit your order by logging into your account.

Recipes and ingredients:

  • Where do you source your ingredients from?
    Great question! When sourcing our produce, we aim to provide Australian grown and packaged where this is the most suitable option. We work with passionate people who we trust to bring you the best of the best when it comes to fresh, seasonal produce and proteins from RSPCA Approved Farms and more. For our canned goods, we look for products that contain no artificial preservatives, flavours or colours, contain no genetically modified ingredients and preferably contain no added sugar or salt.
  • Do you offer vegetarian recipes and why are they the same price as non-veg recipes?
    We sure do! For our meat-free friends or those who are just looking to eat vegetarian recipes a couple of nights a week, we always have 5 vegetarian recipes per week available for you to choose from in your account. Our vegetarian plan is the same price as our non-vegetarian plan because in our vegetarian recipes we continue to offer a wide variety of carbohydrates, seasonal vegetables and spices. We ensure the macronutrient profile is met by including rich sources of vegetarian proteins that are generally comparable in price to non-vegetarian proteins.
  • How long will the ingredients stay fresh after delivery?
    Our Food Safety team packs your meat, fish and dairy in insulation bags with ice packs, so they stay cool during transit until you are able to pack it away in the fridge. You don't have to be home for delivery, as the ice packs will keep everything cool and fresh for up to 8 hours. Once received, these ingredients should be packed away upon arrival in the fridge and can be stored there for 4 more days.
  • When and how can I see the recipes for the following week?
    We send a weekly email to our customers with a preview of 14 new recipes for the coming weeks. You can also always preview 4 week's recipes on our website.
  • Do I need ingredients in addition to the ones delivered?
    Yes! In order to reduce waste, we ask you to have some basics on hand like garlic, oil, salt, mustard and eggs. We let you know what you'll need before you order, and we'll send you a reminder of what to have on hand with your shipping confirmation.

Delivery:

  • Where does Dinnerly deliver?
    We currently ship to most of NSW, VIC, QLD, SA, NT and ACT. You can check if we deliver to your specific postcode at dinnerly.com.au/select-plan. The rest of Australia is coming soon, so watch this space or send us a note if you want us in your area - hi@dinnerly.com.au
  • When are the boxes delivered?
    Delivery days and times depend on your location. To see which days are available in your area, click on “Sign up” at the top of this page, select a plan, and enter your postcode and email address to view available delivery times. We will also send you a handy SMS when your box is on its way so you can track your box on its way to you!
  • How are the ingredients kept fresh during transit?
    Your boxes are shipped in chilled vehicles, meaning less packaging and less risk of any food spoilage in the process. If stored properly upon arrival, all ingredients will last to the end of your best before date. Your vegetables will stay fresh for a minimum of 4 days after delivery. Your boxes also come with insulation bags and ice packs to ensure everything stays cool before being packed away in the fridge. You can then recycle this packaging. Meat and fish should be stored bellow 5 degrees. In most fridges, the air is colder at the bottom of the fridge, so store your meat there!
  • Do I have to pay for shipping?
    Yes, shipping is $8.95. We work hard to keep prices low so you can eat great food, at home, for less.

Membership and boxes:

  • What plans do you offer?
    We currently offer two plans: a 2 person box that feeds a household of two adults, and a 4 person box that has 4 adult servings - suitable for 3-5 people depending on age, size and appetite. For both plans, you can choose from 3, 4 or 5 nights per week.
  • What is the difference between the two boxes?
    The 2-person box is ideal for 2 adults. The family box is ideal for a household of 4.
  • How can I switch boxes or change my delivery preferences?
    Head to “My Account” to edit your order. Depending upon where you live, you have up to 6 or 7 days before your delivery day to change the number of portions in your box, skip the order entirely, or update your delivery preferences.
  • What is a flexible subscription?
    A flexible subscription means you decide which weeks to receive Dinnerly deliveries, and you only pay for what you receive. Visit your account area to switch weeks on and off, or to cancel your subscription. You can plan up to 8 weeks in advance! Please keep in mind you will need to make changes 6 days before your next delivery for NSW, VIC and ACT orders and 7 days for your next delivery for NT, SA and QLD orders due to production timelines.
  • How do I cancel my subscription?
    You can easily do so in your account area under "My settings", but we'll be sad to see you go. Please note that you will have to cancel your subscription 6 days before your next delivery for VIC, NSW and ACT orders and 7 days before your next delivery for SA, QLD and NT orders due to production timelines. We hope to have you back soon!